There are a lot of us that are getting ripped off by this company. This is not okay. I've been sending in "tickets" for months now and all I've ever gotten in response is their automated response promising that someone will get back to me within 24 hours. No one EVER has. I know there are many more people out there with the same problem. I have several thousand dollars in my account that I would really rather have in my bank account! If anyone has ever accomplished this please let me know how you did it! I've never sued anyone in my life but this is a lot of money and I really want to collect it! If anyone is interested in going the legal route please let me know. If we go in together it may make them pay attention and just pay us our money or if we did go with class action it would be less expensive for each of us.